Practice Information

Practice Hours:

Monday to Friday: 8.30am – 5.00pm (by appointment from 9am to 4.15pm)
Saturday and Sunday: 9 am – 12 noon (phone consultations only)

On Arrival:

Please report to the receptionist, this alerts the doctor to your arrival. Let reception know if you have had an accident or if you require urgent attention. A wheel chair and walker is available if required.

Routine Appointments:

Please ring 07 884 8053 for an appointment. When possible plan your appointments ahead of time. Please tell us if more than one family member needs to be seen or if you require some extra time. If you or a family member requires an interpreter service, we can organise this for you. Please let us know this when you make the appointment.

Urgent Appointments:

Our staff are in attendance between 8.30 am and 5.00 pm weekdays. Every effort will be made to see all genuinely urgent cases at the earliest opportunity.

After Hours Care Arrangements:

This practice provides 24-hour care for patients on a roster system. Please ring the normal surgery number, 07 884 8053, and your call will be put through to the on call service.

Weekend Clinics are available;  These are phone consults, please call 07 8848 053 between 9 am and 12 noon. There is no clinic on Christmas Day.

Results

Health Te Aroha’s policy is that patients will be notified of any abnormal/significant results or any normal results that the patient has specifically asked to be contacted about. If the results are normal, the patient will not be contacted except for Cervical Smears and Histology reports.

Visiting Specialists to Health Te Aroha

General Surgeon, Orthopaedic Surgeon, Diabetes Nurse, Podiatrist and Hearing Specialist.

 

Also available within the Medical Centre

Pathlab, Dentist, Physiotherapy

Fees and Billing Arrangements:

Fees are payable at the time of consultation by cash or EFTPOS/Visa/MasterCard. If you would like to set up an automatic payment please speak to reception. Unpaid consultations will incur an administration fee and if not paid within 3 months will be sent to Debt Collection services.

Phone calls:

The doctors will not be interrupted for phone calls. The practice nurses, where ever possible will help with phone calls in the first instance.

Reminder System:

Our practice is committed to preventive care. We may send you a reminder notice from time to time offering you preventive health services appropriate to your care. If you do not wish to be part of this service, please discuss this with a doctor or practice nurse.

Management of your Personal Health Information:

Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.

Your Rights:

In providing a quality health service this practice complies with the Code of Health and Disability Services Consumers’ Rights. If you feel your rights have been breached please let us know, we welcome any opportunity to improve our standard of service and uncover any problems. You may add a comment to our suggestion box or make a complaint verbally or in writing, alternatively should you feel unable to do so you may have the support of an independent advocate from the Health and Disability Commissioners office by phoning

0800 11 22 33.

For more information about our complaints process please ask any member of staff.