- Phone 07 8848 053
- Email reception@health-tearoha.co.nz
- Facebook @healthtearoha
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Monday to Friday: 8.30am – 5.00pm (by appointment from 9am to 4:15pm)
Please report to Reception. The clinician will be alerted to your arrival. Let Reception know if you have had an accident or if you require urgent attention. A wheelchair or walker is available if required.
Routine appointments are for conditions or services that are not immediately affecting your health such as repeat medications or filling out paperwork.
When possible, plan your appointments ahead of time to ensure you can see the Clinician of your choice, at the time you choose.
You may be asked the reason for your appointment. This allows the practice to plan the appropriate time and any necessary equipment for your appointment. If the appointment is of a personal nature and you do not wish to tell the Receptionist, please feel free to tell them it is personal, and they will happily respect this.
Please tell us if more than one family member needs to be seen or if you require some extra time. If you or a family member requires an interpreter service, we can organise this for you. Please let us know when you make the appointment.
Please call 07 884 8053 for an appointment or book online via our patient portal, MyIndici
Our staff are in attendance between 8.30am and 5.00pm weekdays. Every effort will be made to see all genuinely urgent cases at the earliest opportunity. At Health Te Aroha we run a phone triage system. This means that if you ask for an appointment on the same day, you will be rung back by a clinician to discuss your concern. This ensures patients who have illnesses immediately affecting their health, can be seen first. It also allows us to look at managing some problems in different ways, often saving patients from needing to come into the practice at all. We keep several appointments for patients who have immediate health requirements so that they can be seen as soon as possible. If you feel you have an urgent condition, please tell the staff on the phone or at Reception
We provide an after-hours phone triage service.
This service can be accessed by calling 07 884 8053.
Your call will be put through to the after-hours service where you will be triaged
We encourage patients to access their test results through the patient portal, as this is where they are available at the earliest opportunity. You will be contacted by phone or email if there are significant results. We are unable to contact everyone with normal, routine results due to the large number of results we receive, however, we encourage you to call for your results if you are concerned, or just want to know your results. Or better still, join the patient portal and you will be notified by email as soon as they are available.
Other services available within the Medical Centre: Pathlab, Physiotherapist, Podiatrist, Hearing Therapist and Dentist
A full list of our fees is available at Reception.
Fees are payable at the time of consultation by cash or EFTPOS/Visa/MasterCard.
If you sign up to our patient portal, MyIndici – payments can be made through this portal for repeat prescriptions etc.
Unpaid consultations will incur an administration fee and if not paid within 2 months may be sent to Debt collection services.
Our Business Manager can be contacted through Reception prior to your appointment to organise payment options if this is required. We understand that health services can be costly, and we appreciate discussion as early as possible if cost is an issue.
Clinicians prefer not to interrupt your appointment for phone calls as much as possible. Therefore, they are unable to be contacted directly by phone. The practice nurses, wherever possible will deal with phone calls in the first instance. If appropriate, a phone consult can be booked with a Clinician
At Health Te Aroha, we constantly strive to improve the quality of care and ensure that you have the best possible experience during your visits. To achieve this, we are excited to introduce you to Heidi, a cutting-edge note-taking tool designed to enhance the way we document and manage patient information. Here’s an overview of what Heidi AI is and why we believe it will be beneficial for both you and our healthcare team.
What is Heidi?
Heidi is an advanced artificial intelligence tool that assists our healthcare providers by taking notes during consultations. It works seamlessly in the background, capturing important details of your visit, including your symptoms, medical history, and the recommendations provided by your doctor. By automating the note-taking process, Heidi ensures that accurate and comprehensive medical records are maintained without interrupting the flow of your appointment.
Why Use Heidi?
Patient Privacy and Consent
Your privacy is our utmost priority. If at any time you feel uncomfortable with the use of Heidi during your consultation, please inform your General Practitioner (GP). We respect your preferences and will ensure that alternative note-taking methods are employed to document your visit.
Heidi represents an exciting step forward in our commitment to using technology to enhance patient care. We believe this tool will greatly improve the accuracy, efficiency, and overall quality of your healthcare experience.
If you have any questions or concerns about Heidi, please do not hesitate to discuss them with your GP or any member of our healthcare team. Your comfort and confidence in our services are paramount to us.
Our practice is committed to preventive care. We may issue you with a reminder notice from time to time offering you preventive health services appropriate to your care. If you do not wish to be part of this system, please discuss this with a clinician.
Your medical record is a confidential document. It is the policy of this practice to always maintain security of personal health information and to ensure that this information is only available to authorised members of staff
In providing a quality health service this practice complies with the Code of Health and Disability Services Consumers’ Rights. We encourage feedback from our patients regarding our services. We have several ways to provide feedback. There is a suggestion box in the waiting room, or you can contact our Patient Participation Group via their email or directly to one of the members. The contact for this is available on our website or on the wall in the practice waiting room.
If you feel your rights have been breached, please let us know. We welcome any opportunity to improve our standard of service and uncover any problems. You may make a complaint verbally or in writing, alternatively should you feel unable to do so, you may have the support of an independent advocate from the Health and Disability Commissioners office by phoning 0800 11 22 33. For more information about our complaints process please ask any member of staff.
